As the Covid-19 pandemic accelerated, Penn Medicine applied an iterative sprint process to rapidly design, validate, and scale much-needed services in its early response, including satellite drive-thru care sites and a platform for virtual health care visits.
Almost overnight, traditional hospital or office-based care became inadequate for serving the community in the midst of the Covid-19 pandemic. By using an iterative sprint process, we were able to quickly design, validate, and scale much-needed services during our health system’s early response to the crisis. We illustrate what we learned using two of those new care delivery innovations: satellite drive-thru care sites and a platform for virtual health care visits.
Use Makeshift Approaches Designed to Flex
In a Friday in early March, as the dangers of a novel infection were dawning on the nation, the urgent request came in: establish a site to test the public by Monday. Our health system’s pre-Covid testing locations were not built to minimize the exposure risk or accommodate the high patient volumes the outbreak brought. We drew on